What is the cancellation policy?
Online booking: If you have a property booked online, the reservation is binding. You can always cancel your booking but this will incur a charge. Please provide us your cancellation request by email to firstname.lastname@example.org.
Please note our cancellation fees:
- Cancellation up to 50 days prior to arrival: 30% of the total price
- Cancellation up to 30 days before arrival: 40% of the total price
- Cancellation up to 14 days before arrival: 50% of the total price
- Cancellation up to 7 days before arrival: 65% of the total price
- Cancellation up to 4 days before arrival: 80% of the total price
- Cancellation within 3 days prior to arrival: 85% of the total price
Direct Enquiry: If you have a confirmed your stay at a property via Direct Enquiry, with the landlord confirming within the 24-hour time period, the booking is contractually-binding. As with the Online Booking, you can cancel your booking at a cost. Please E-Mail your intent to cancel to email@example.com.
The cancellation fees for Direct Enquiry incur the same charges as the Online Booking booking system.
- Cancellation 50 days prior to arrival: Charged 30% of the total price
- Cancellation 30 days before arrival: Charged 40% of the total price
- Cancellation 14 days before arrival: Charged 50% of the total price
- Cancellation 7 days before arrival: Charged 65% of the total price
- Cancellation 4 days before arrival: Charged 80% of the total price
- Cancellation 3 days prior to arrival: Charged 85% of the total price
Request Booking: With request booking, the lease is concluded directly between you and the landlord. If information regarding a cancellation is missing you can ask the landlord. You should be aware of the cancellation policy and any possible charges before signing the lease.
In case of cancellation, we recommend that you take out travel insurance to limit the personal cost of the cancellation penalty. Our partner, Allianz Global Assistance, provide the "Holiday Protection Germany" a tailor-made travel insurance policy, specifically for holidays in holiday homes or apartments. You can opt in to this policy during our online booking form or seperately via the link: www.mazury-travel.com/Reiseruecktrittsversicherung
For questions regarding insurance coverage, you can also call us at +44 (0)33 333 61 029